Complaints Procedure

Complaints about college activity can come from many sources.

For example, learners may be concerned about aspects of their programme of study, the resourcing, delivery and final outcome.

Learners may wish to complain about a member of staff. All the Policy and Procedures to address these forms of complaint are available on request from programme/course team leaders.

Parent/Guardian

Concerning aspects of their son or daughter’s programme of study and welfare.

Employers/
Managing Agents
Sponsors

Concerning aspects of their clients programme of study and welfare.

Members of the Public

Concerning the impact of the operation of the college on the locality through, for example, learner behaviour or traffic management.


In addition, complaints may concern a perceived failure of the college to deliver its mission or fulfil expectations; aspects of employee behaviour; the conduct or outcome of examinations; the failure of the college to conform to its own policies, as well as other issues.

In all cases the same procedure and timescales should operate, although the complaints and complainants will vary widely. (Where it is appropriate to carry out the Grievance Procedure the complainant will be advised).

Detailed information can be accessed through the college.